Damaged or Incorrect Goods
- Damaged or incorrect goods must be reported within 2 days of delivery.
- Photographic evidence may be requested to support the claim.
- Refunds or replacements are processed after inspection.
Change of Mind
- Change-of-mind returns are accepted within 2 days if items are unused and in their original packaging.
- Return delivery costs may be the responsibility of the customer.
How Refunds Are Issued
- Refunds are returned to the original payment method.
- Processing typically takes 5–10 business days after inspection.
Support
For any refund enquiries, contact our team at odelekeservicesltd@gmail.com or call 07985 121649.