Thank you for shopping with Odeleke Services Ltd. We value your satisfaction and want to ensure that your shopping experience with us is pleasant. Please read our refund policy carefully before making a purchase.
1. Returns and Refunds 1.1. Defective or Damaged Products:
If you receive a product that is defective or damaged, please contact us within [2] days of receiving the item. We will arrange for a replacement or offer a full refund, including any shipping costs incurred.
1.2. Incorrect Product:
If you receive an incorrect product, please notify us within [2] days of receiving the item. We will provide instructions for returning the incorrect product and arrange for the correct item to be sent to you.
1.3. Change of Mind:
We understand that circumstances can change. If you decide to return a product due to a change of mind, please contact us within [2] days of receiving the item. In such cases, return shipping costs will be your responsibility, and a restocking fee may apply. Upon receiving the returned product in its original condition, we will initiate a refund for the product's purchase price.
2. Eligibility
2.1. To be eligible for a refund or return, the product must be in its original packaging and in unused condition.
2.2. Products that are damaged due to customer misuse, negligence, or improper handling are not eligible for refunds or returns.
3. How to Initiate a Return
3.1. To initiate a return, please contact our customer support team at [contact@Odelekeservicesltd.com] or [+447 985 121 649]. Provide your order details and the reason for the return.
4. Refund Processing
4.1. Refunds will be processed using the original payment method used for the purchase.
4.2. Please allow [4] days for the refund to be processed after we receive the returned item. Refund processing times may vary depending on your payment provider.
5. Exchanges
5.1. If you wish to exchange a product for a different size, color, or variant, please contact us within [2] days of receiving the item. We will provide instructions for returning the original item and arranging for the exchange.
6. Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at [contact@Odelekeservicesltd.com] or [+447 985 121 649]..
